ZULU

DOMESTIC SHIPPING ( LUXEMBOURG)

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By Nish Cosmetics orders are shipped on business days (Monday - Friday, excluding major holidays). Orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability.

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We do our best to estimate the most accurate delivery time for your convenience. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. Simply use the tracking number provided to track your package online.

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Please note: estimated delivery dates apply to in-stock items only and may not be available depending on shipment details. Delivery of out-of-stock items is subject to availability. The dates provided are estimates and subject to change and do not apply to PO Boxes.

 

For further questions, please send us an email to info@bynishcosmetics.com.

INTERNATIONAL SHIPPING

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By Nish Cosmetics orders are shipped on business days (Monday - Friday, excluding major holidays). Orders shipped via Standard Service are processed and shipped in 1 - 5 business days, depending on product availability.

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Something came up and you missed your package? No need to worry. We’ll make sure we leave a card, so that a re-delivery can be arranged or you can collect from the depot.

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You will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination. We do our best to estimate the most accurate delivery time for your convenience. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. Simply use the tracking number provided to track your package online, however we cannot be held responsible for any delays caused by the customs clearance of the destination country.

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Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.

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We try our best to get deliveries out to you on time but sometimes international deliveries can take longer than expected.

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For further questions, please send us an email to info@bynishcosmetics.com.

RETURNS POLICY

 

Due to the nature of our product and for hygiene reasons By Nish Cosmetics DO NOT offer refunds/exchanges on items simply unwanted/change of mind. If you receive an item damaged or faulty, we will of course exchange or refund this for you. If you receive a damaged/faulty item, you must notify us in 7 days.

 

Please note: Our lashes are handmade with love, therefore each one can be slightly different; this would only be minor though. Please note (2): This is not a fault but part of the unique lash assignment of individual hair by our employees.

 

To complete your return, we require a receipt or proof of purchase.

 

REFUNDS (IF APPLICABLE)

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

 

LATE OR MISSING REFUNDS (IF APPLICABLE)

 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

 

Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@bynishcosmetics.com.